About
HOA Quality Management is a small, family-owned HOA management company founded by Carol Mitchell in 2005. We serve six Bay Area communities, most of which have been with us for over two decades.
How we work
A homeowner with a question about a leaning fence shouldn’t have to file a ticket and wait. We answer the call or reply to the email, taking appropriate action in a timely manner. That’s our protocol. Calls and emails are answered the same business day, and usually within hours.
Which vendors are the right fit, what was behind each Board decision, which homeowners made an effort to fix a compliance issue, and the special traits that make each community unique.
A Board can only govern what it sees. Financial trends, homeowner patterns, vendor performance, issues needing attention — we capture it all in the Board packet, walk through what matters at the meeting, and surface what the Board needs to weigh in on, providing input as needed.
Most of our communities have been with us for over two decades, through three California governors and multiple Board cycles. We have one consistent manager per community who owns the relationship for many, many years.
Special assessments, vendor terminations, enforcement actions: these are the decisions a Board lives with for years. We take time to lay out the details and specifics behind the decisions being considered, explaining the trade-offs so the Board can make the right call for their community.
Homeowners are whom we ultimately serve. We make sure they’re heard, follow up on their concerns, and deliver the occasional “no” with the respect and care the relationship deserves.
The team
Carol Mitchell has been a community manager since 1997. In 2005 she founded HOA Quality Management. Several of the communities she had been managing came with her and are still with us today, nearly thirty years later.
She built the company around quality of service and care, thus the name — HOA Quality Management. That meant treating each community with the attention and focus only a small business can. Knowing the long-tenured homeowners by name. Catching issues before they rise to a Board-level concern. And having the best interests of the community in mind, always.
That’s still how the company runs today.
Credentials
The CCAM is California’s professional certification for community managers. It requires demonstrated experience, examination, and ongoing continuing education. Carol’s certification is current and in good standing.
An advanced CACM specialty on top of the CCAM. Indicates demonstrated expertise managing a portfolio of communities, as opposed to a single property.
A state-recognized designation that requires specific coursework on the laws governing common interest developments (CIDs). Required for managers who serve as authorized signatories on annual disclosures.
We work with a small number of communities at a time and take on new ones carefully. If a Board is reconsidering who should manage their HOA, we’d welcome a conversation.
Tell us about your community →